Real-Time Customer Access. Increased Operational Efficiencies.

Empower your customers to manage their account, orders, and payments any time, from any device, without having to contact customer service. Giving your team capacity to focus on revenue generation instead of client management.

Factory’s Customer Portal puts the power in your customers’ hands. 

Intuitive and easy to navigate, it transforms customer relationships by giving users direct access to manage their account, order, and payment information through a single portal tied directly into your ERP for accurate, up-to-date information. Increasing engagement, while minimizing the time your team spends managing customer accounts. 

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Contact us today to learn how you can empower your customers and refocus your team.

01

PERSONALIZE CUSTOMER EXPERIENCES

  • Create unique B2B vs B2C experiences 

  • Leverage different modules for specific customers

  • Customize dashboards, functionality, permissions

02

SIMPLIFY QUOTE + ORDER MANAGEMENT

  • See quotes and orders placed by sales and admin

  • View current and past orders 

  • Convert quotes to orders

  • Reorder by item or full order

  • Track order shipping

03

OFFER ERP-LEVEL ACCOUNT ADMINISTRATION

  • Manage account information 

  • View and pay open invoices

  • View payment history

REDUCE OPERATIONAL EXPENSES

Reduce your support team’s workload by empowering customers to manage their own account, orders, and payments. Decreasing support calls, and increasing capacity for revenue-generating initiatives.  

Reduce operational expenses with a customer portal solution

CREATE CUSTOM EXPERIENCES

Differentiate your B2B and B2C customer experiences, giving each the tools they need to succeed. From simple order history views to complex, tiered branch permissions, custom modules create unique experiences for each customer’s needs. 

Create custom experiences with a customer portal solution

INTEGRATE SEAMLESSLY WITH YOUR ERP

Give customers the power to view and manage accurate account, order, and payment data in real time with direct ERP integration. 

Integrate seamlessly with your ERP by using customer portal solution

OFFER 24/7 ACCESS FROM ANYWHERE

Our cloud-based portal means your customers have instant access anywhere, anytime, from any device. 

Offer 24 7 access from anywhere with a customer portal solution

INCREASE CUSTOMER ENGAGEMENT

Busy customers don’t have the time or patience to wait on a customer service response. Increase engagement and loyalty with self-service tools that give them the power to engage when, where, and how they prefer.

Increase customer engagement with a customer portal solution

EMPOWER CUSTOMERS. TRANSFORM RELATIONSHIPS. REFOCUS YOUR TEAM ON REVENUE-GENERATING INITIATIVES.

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